Refund and Return Policy

Thank you for shopping at Skateboard Salad. We aim to ensure our customers are satisfied with their purchases.

Our products are primarily fulfilled through print-on-demand services, including Printify and other print-on-demand services, which come with specific return limitations. Please read our policy carefully to understand your rights and obligations.

1. Print-on-demand orders

  • Nature of Products: Our print-on-demand providers produce items uniquely once ordered. Due to this bespoke approach, certain return reasons, such as a change of mind or ordering the wrong size or color, aren’t supported.
  • Damaged or Erroneous Products: In cases where you receive a damaged item or one with manufacturing errors, our print-on-demand providers typically offer replacements or refunds if reported within 30 days of delivery. Clear photographic evidence is required for such claims.
  • Refund Process: Refunds due to manufacturing errors or damages are initially issued to our account with the print-on-demand service. We then ensure the transfer to your original payment method.
  • Print Placement Tolerance: For Direct-to-Garment (DTG) products, a minor variance of up to 0.5″ in print placement is acceptable and not considered a defect.
  • Undeliverable Orders: For orders that cannot be delivered successfully, we provide the options for a replacement (with an added charge) or a partial refund.

2. Return period

All returns or exchanges must be initiated within 30 days from the date of purchase. After this period, we cannot offer a refund or exchange.

3. Eligibility for return

  • Condition: Items should be unused, in the same condition received, and in the original packaging. Proof of purchase is mandatory.
  • Exemptions: The following items cannot be returned:
    • Perishable goods (food, flowers, newspapers, or magazines)
    • Intimate or sanitary goods
    • Hazardous materials, flammable liquids, or gases.
    • Gift cards and downloadable software products
    • Specific health and personal care items

4. Partial refunds

Situations where only partial refunds are granted include:

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
  • Books with evident wear
  • Items not in their original state, damaged, or with missing parts are not due to our error.
  • Items returned after the 30-day period.

5. Assistance

For queries or clarifications related to refunds and returns, please visit our contact page here.

Frequently asked questions (FAQ)

Skateboarding is a popular action sport with many questions surrounding equipment, techniques, and safety. Here are some answers to the most frequently asked questions about skateboarding.

Skateboarding is a sport and recreational activity that involves riding on a board with four wheels, called a skateboard. Skateboarding can be done on a variety of surfaces, such as streets, skateparks, or other specially designed areas. Skateboarding often involves performing tricks and stunts, such as ollies, kickflips, and grinds, which require a combination of balance, coordination, and skill. Skateboarding is enjoyed by people of all ages and skill levels and can be a fun and challenging way to stay active and improve physical and mental health.

Like any sport, skateboarding has its risks, and it's important to wear protective gear like a helmet, knee pads, and elbow pads to minimize the risk of injury. However, with proper technique and safety precautions, skateboarding can be a fun and relatively safe activity.

Yes, skateboarding can be good for mental health! Skateboarding is a form of physical activity that can have many benefits for mental well-being. Skating can be a great way to relieve stress and release tension, and learning new skateboarding tricks can be a great way to build self-confidence and improve self-esteem.